Terms And Conditions

Before You Book

⚠️ Please read these Terms & Conditions carefully before using our services.

By booking with Bongo Tanbo Travels, you acknowledge and agree to the terms outlined below. These policies are designed to ensure transparency, fairness, and a seamless travel experience for all our clients.

1. Booking & Confirmation

All bookings are subject to availability and confirmation from airlines, hotels, and relevant service providers.

A booking is considered confirmed only after receipt of full or partial payment, as required.

Bongo Tanbo Travels reserves the right to accept or decline any booking request at its discretion.

2. Pricing & Payments

Prices are subject to change without prior notice due to fluctuations in airfare, hotel rates, exchange rates, or seasonal demand.

Final pricing will be confirmed at the time of booking.

Payments must be made within the specified timeframe to secure reservations.

Additional charges may apply for upgrades, special requests, or last-minute bookings.

3. Client Responsibilities

Clients must provide accurate and complete personal information, including passport details and contact information.

Errors in submitted information may result in additional charges or cancellation.

Travellers are responsible for ensuring their passport validity and compliance with destination requirements.

4. Visa & Travel Documentation

Visa assistance may be provided; however, approval is solely at the discretion of the respective embassy or authority.

Bongo Tanbo Travels is not liable for visa delays or rejections.

Travellers must carry all necessary documents, including passports, visas, and permits.

5. Changes & Cancellations

All change or cancellation requests must be submitted in writing or via official communication channels.

Modifications are subject to availability and may incur additional fees.

Cancellation charges will depend on the policies of airlines, hotels, and other service providers.

6. Third-Party Services

Bongo Tanbo Travels acts as an intermediary between clients and third-party providers (airlines, hotels, transport services, etc.).

We are not responsible for delays, cancellations, accidents, loss, or damage caused by these providers.

Clients must comply with the terms and conditions of all third-party service providers.

7. Travel Risks & Liability

Travel involves inherent risks, including delays, weather disruptions, political situations, or unforeseen events.

Bongo Tanbo Travels shall not be held liable for any loss, injury, damage, or additional expenses arising from such circumstances.

We strongly recommend purchasing comprehensive travel insurance.

8. Conduct & Compliance

Travellers must comply with all local laws, customs, and regulations of their destination.

Any unlawful, disruptive, or inappropriate behaviour may result in termination of services without refund.

9. Force Majeure

Bongo Tanbo Travels shall not be liable for failure or delay in performance due to events beyond its control, including but not limited to natural disasters, pandemics, strikes, war, or government restrictions.

10. Policy Updates

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Continued use of our services constitutes acceptance of any updated terms.

Refund Policy

At Bongo Tanbo Travels, we prioritise transparency and fairness. Our refund policy is designed to ensure clarity and customer confidence.

1. General Refund Terms

Refund eligibility depends on the policies of airlines, hotels, and other service providers.

Specific refund conditions will be communicated at the time of booking.

2. Cancellation & Refund Process

Cancellation requests must be submitted within the applicable timeframe to qualify for refunds.

Late cancellations may result in partial or no refund.

Refunds will be processed only after confirmation from the respective service provider.

3. Deductions & Charges

Administrative fees, service charges, and processing costs may be deducted from refundable amounts.

Promotional fares and non-refundable bookings are not eligible for refunds.

4. Flight Ticket Refunds

Flight ticket refunds are subject to airline policies and fare rules.

Processing times vary and may take several weeks, depending on the airline.

5. Visa-Related Cases

In case of visa rejection, refund eligibility depends on the specific services booked.

Visa processing fees and associated charges are generally non-refundable.

6. No-Show & Unused Services

No refunds will be provided for no-shows or unused services after the trip has commenced.

Partial utilisation of services does not qualify for a refund.

7. Refund Processing Time

Refund timelines depend on banks, payment gateways, and service providers.

We strive to process all eligible refunds as promptly as possible.

🤝 Our Commitment

At Bongo Tanbo Travels, we are dedicated to delivering honest, transparent, and customer-focused services. Our mission is to ensure every journey is smooth, secure, and memorable.